Simply browse our products, select the item you want, add it to your cart and complete the checkout process. Please make sure your delivery and contact details are correct before completing your purchase.

Once your order has been prepared and dispatched, available shipping or tracking information may be provided depending on the delivery service used.

If tracking information is available for your shipment, you can use the tracking details provided after dispatch to follow your delivery progress.

Delivery time can vary depending on the destination, product availability, delivery service and other factors. Any available delivery information will be shown during the shopping or checkout process.

Please contact our support team as soon as possible and provide your order details along with information about the damage or issue. Our team will review the situation and guide you through the next steps.

Return eligibility depends on the product and the circumstances of the request. Please contact our support team before sending any product back so we can review your request and provide the appropriate instructions.

Where a refund is approved, it will generally be processed according to the circumstances of the return and the original payment method used for the order. Processing time can vary by payment provider.

Available payment methods are displayed during checkout. Payment options may vary depending on the payment services enabled on the store.

Contact us as soon as possible if you notice an error in your delivery information. We will review the order and let you know what options may be available.

You can contact our support team by phone at +61 444 552 384 or by email at sales@theitmart.com.au. We're happy to help with questions about products, orders, delivery and returns.