Privacy Policy
Your Privacy.
Our Responsibility.
We respect your privacy and are committed to handling your personal information responsibly, transparently and securely.
This Privacy Policy explains how TheITmart may collect, use, hold, disclose and protect personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services. We aim to be transparent about how information is handled and the choices available to you.
What Information We Handle
The information we collect depends on how you interact with TheITmart.
Information We Collect
Depending on your interaction with our website, information may include:
- Name and contact details.
- Delivery and billing information.
- Order and transaction information.
- Information you provide when contacting us.
- Website and technical information.
How We Collect Information
Information may be collected when you:
- Place an order through our website.
- Create or use an account, where available.
- Contact our customer support team.
- Subscribe to communications or marketing.
- Browse or interact with our website.
Why We Use Your Information
Personal information may be used for purposes such as:
- Processing and managing orders.
- Providing customer support.
- Communicating with you about your orders.
- Improving our website and services.
- Managing security and preventing misuse.
- Sending marketing communications where permitted.
How We Protect Information
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Access to information is limited where appropriate to people and service providers who need it for legitimate business purposes.
Cookies & Website Technologies
Our website may use cookies and similar technologies to support website functionality, understand website usage, improve performance and provide a better shopping experience.
Your browser may allow you to control or restrict cookies. Some website functionality may be affected if cookies are disabled.
Sharing Information
We may disclose personal information where reasonably necessary to operate our business and provide services to you.
- Service providers supporting our website or business.
- Payment and transaction service providers.
- Delivery or fulfilment providers where required.
- Technology and website service providers.
- Where disclosure is required or permitted by law.
Overseas Disclosure
Some third-party service providers used in connection with an ecommerce website may operate or store information outside Australia. Where personal information is disclosed overseas, we take reasonable steps appropriate to the circumstances when selecting and dealing with relevant service providers.
Important Information
The countries in which information may be processed can depend on the third-party services and technologies used by TheITmart.
Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing an access or correction request.
Marketing Communications
If you receive marketing communications from us, you may choose to unsubscribe where an unsubscribe option is provided.
Transactional or service-related communications may still be sent where necessary to manage your orders or provide requested services.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, providing services, meeting legal or regulatory obligations, resolving disputes and protecting our legitimate business interests.
Privacy Complaints
If you believe your privacy has been affected or you have concerns about how your personal information has been handled, please contact us using the details below.
We will consider your concern and respond as reasonably appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or applicable requirements.
Any updated version will be published on this page.
Questions About Your Privacy?
If you have a privacy question, want to request access or correction of your information, or wish to raise a privacy concern, contact our team directly.